BPR And Cowpaths
It is time to stop paving cowpaths.
TQM is to improve something that is O.K. BPR is to take something irrelevant and start over.
Michael Hammer, Harvard Business Review, July-August, 1990Delivery Systems Are Step (3)
Delivery systems are made up of closed-loop, value-adding business processes. What is a closed-loop process? How much value is being added by each closed-loop process?
How To Compete And Stay In Business
Do more right things. Do right things better.
(1) Define the customers needs.
(2) Define products and/or services which will fulfill those needs with pricing as required to be competitive and meet profit objectives.
(3) Develop systems which will deliver those
products/services in a cost effective manner.
(4) Continuously improve to stay in business.
Prerequisites: Clear, concise and valid requirements and ability to accommodate change.
Institute of Configuration Management Scottsdale, AZ 85261-5656 Tel: (480) 998-8600 Fax: (480) 998-8923 Email: info@icmhq.com